Provider FAQ

Questions we hear the most from the providers.

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Frequently Asked Questions

How long does it take to receive test results?
We have results for the provider via the online web portal in as little as 24 hours from the time we receive the specimen.
Point Of Care devices are designed to test a limited number of drug classes. Our comprehensive laboratory test menu includes over 70 commonly prescribed and abused drugs—drugs which are not tested in POC devices. In addition, because the cup is not as sensitive as laboratory testing methods, you could see a large number of false negatives when comparing your results from the cup to our confirmatory results. Relying on the in-office test cup should be considered a preliminary step.
Providers generally rely on ACOEM (American College of Occupational and Environmental Medicine) Guidelines when establishing a test frequency for patients. The ACOEM Guidelines state:

Screening is recommended at baseline, randomly at least twice and up to 4 times a year and at termination. Screening should also be performed (e.g., provider suspicion of substance misuse including over-sedating, drug intoxication, motor vehicle crash, other accidents and injuries, driving while intoxicated, premature prescription renewals, self-directed dose changes, lost or stolen prescriptions, using more than one provider for prescriptions, non-pain use of medication, using alcohol for pain treatment or excessive alcohol use, missed appointments, hoarding of medications and selling medications). Standard urine drug/toxicology screening processes should be followed (consult a qualified medical review officer). ACOEM Guidelines
In-office tests are, by design, a low-sensitivity, low-specificity test and may not be able to detect drugs below a cutoff level that’s much higher than confirmation testing. In addition, the preliminary screens may not be able to detect all drugs within the drug class, as not all members of that class will react equally to the methodology.
TEN Healthcare has an extensive catalog of drugs and their metabolites for effective compliance monitoring that include those most commonly encountered in medication therapy, pain management, and abuse situations. Please click here for our test menu.
Providers typically receive results through our CareEvolve provider portal, or through an EMR interface. Other delivery methods are available upon request such as secure fax or encrypted email.
The laboratory will bill your patient’s insurer directly for its services. Then, the insurance company will send your patient an Explanation of Benefits (EOB). The EOB is not a bill. It is simply a statement that shows how the insurer processed the claim for the test. Depending on the insurance carrier, your patient may receive a statement for a co-payment or a deductible.

See also

Industry Leading Turnaround Time

All PCR and blood laboratory products and services have a 24 hour turnaround time guaranteed from the time the sample enters the laboratory.

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